The rig
Something is wrong with it and the trip stops until it is fixed. She works the cheapest and most likely check first, the same order a good mechanic would, and she says it plainly when the answer is that you should not drive it.
The concierge, by text
Text Sally
Sally is the part of the concierge that never sleeps. She is an assistant, not a person, and she says so when anybody asks. A real concierge reads every thread and picks up the ones that need a human.
Sally answers here in the browser. The travel and repair line is a different number, and it is 909-259-RVDR.
SallyRV Travel Agency. Answers in seconds.
Online
Hello. Sally here at RTA. What is going on with the rig, or where are you trying to get to?
Try one of these
Every word here goes to a real assistant and the answers are not scripted, so she will say something different to you than she said to us.
If you are a member
Text her your member ID and she has your trip in front of her. Your rig, your dates, where you are going and what is still owed. Ask her to change something and she writes it down for the desk rather than pretending she can move it herself.
Demo member cardRTA-M5ZK6
That card belongs to a made up customer on the demo board who is out on a trip right now. Text it to her and watch the thread land on that trip in the back office.
What she is actually good at
The road
How far is too far in a day. Which pass not to take a long rig over. Where the dump station is and what the season does to the coast. She knows the places we send people because they are the places we book.
The fire
Somebody has to tell the story once the marshmallows are gone. She has a library of them and she asks how old the children are before she picks one.
Where she stops
The line matters more than the feature, so here it is in full rather than in the small print.
What she can do
- Work through a fault on an RV with you and give you the order to check things in, cheapest and most likely first.
- Explain how a system works. Propane, water, the tanks, twelve volt, shore power, the fridge, the water heater, a slide, the roof.
- Help with the trip itself. How far is sensible in a day, what the season does to a road, which sites take a rig your length, where to dump.
- Answer questions about your own trip once you send your member ID.
- Take down a request to change something and put it in front of a person.
- Tell a story at the fire and pick one that suits who is sat at it.
What she cannot do
- Confirm, change, hold or cancel a booking. She writes it down and a person does it.
- Take a payment, move money or promise a refund.
- Quote what a repair costs, or tell you a part is bad before it has been tested.
- Send anybody to you. She is not roadside assistance and she cannot dispatch.
- Handle an emergency. Fire, a crash, a gas leak you cannot stop or anybody hurt means get out and ring 911, and she will say so and stop.
- Give legal, insurance, medical or money advice.
- See your rig. She knows what is published about it and nothing else, so she asks rather than guessing at a capacity or a setting.
She can be wrong, the same as anybody answering a question about a vehicle they cannot see. Do not do anything on a rig that you are not comfortable doing, check anything that matters for safety against the manual, and if it is not safe to drive then stop and ring the desk on (909) 259-7837.
On one of our rigs she talks you through checks rather than repairs. Opening a sealed panel, working on gas, taking a part off, getting under it or going on the roof is the yard's job, and she will tell you to ring us rather than talk you into it.
What happens to what you send her
A person at the desk reads the threads, so write as though somebody will. The conversation is deleted after ninety days by a job that runs every night, and you can have it gone sooner by sending her the words forget me, which empties it while you wait. Send stop and she stops texting. Nothing is sold and no advertiser sees any of it. The whole of it is on the privacy page, written off what the software actually does rather than off a template.
Do not send a card number, a license number or a date of birth by text. She is told to refuse them and the desk will take those properly.